Reference

What Our Legal Terms Mean for Your Account

jurnal4d operates under jurisdiction-dependent conditions, meaning access and eligibility are governed by local law in Indonesia and the region where you connect.

Jurisdiction-dependent accessIndonesia-region eligibility rulesAccount holder rightsDANA, OVO, GoPay wallet scopePolicy contact pathway
jurnal4d What Our Legal Terms Mean for Your Account
DATA AND ACCOUNT SECURITY

How We Handle Data, Cookies, and Account Access

We treat your account data with a clear retention and access policy. Here is how the key areas work in practice — what we collect, how long we keep it, and how you can request changes or removal.

Data Retention Account data is retained for as long as your account remains active or as required by applicable local law. You may request a summary of what we hold by contacting support.
Cookie Handling We use session cookies to keep your account authenticated and to remember your preferred language and wallet settings across visits on mobile and desktop.
Account Security Account access is protected by OTP verification tied to your registered mobile number. Each login from a new device triggers an additional confirmation step before access is granted.
Requesting Changes To update, correct, or request deletion of personal data linked to your account, contact our policy desk by email with your account reference and the specific change requested.
POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a specific question about how these terms apply to your account, our support team handles legal and policy queries directly. You can reach us through the channels below. For wallet-related legal queries — such as how DANA, OVO, or GoPay transactions are classified under these terms — include your account reference when you get in touch so we can respond accurately.

Live Chat Support Open the live chat window from your account dashboard. Available for policy, eligibility and wallet-scope questions from your account session.
Email Policy Desk Send your legal or policy query by email. Include your account reference number and the specific term or clause you are asking about.
Help Centre Form Submit a formal request through the Help Centre form under Account and Legal. Responses are sent to your registered email address on file.

Common Legal Questions from Account Holders

These are the questions we see most often about how our legal terms apply to accounts in Indonesia. Each answer reflects the actual policy in place — not a generic summary.

Yes. Account eligibility depends on local law and is only available where your region permits it. We do not extend access beyond what local regulation allows at the time you apply.

All wallet transactions — including DANA deposits, OVO transfers, and GoPay payments — are treated as account activity and fall within the full scope of these legal terms.

We notify account holders of material changes through the contact details on file. Continuing to use your account after that notification means you accept the revised terms.

Contact our policy desk by email with your account reference number. We will send a summary of the data we hold on your account to your registered email address.

You may request deletion of personal account data by submitting a formal request through the Help Centre form under Account and Legal. Retention obligations under local law may apply.

If you do not accept a policy update, you may close your account. Contact our support team directly through live chat or the Help Centre form to begin the account closure process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.